Billing, Payments, and Refunds

Billing

All bills will be available via Tigerweb and an email will be sent when a new bill is available. To view your Billing:

  • Log into Tigerweb
  • Click on "Bursar's Office"
  • Click on "Pay My Fees"
  • Click  “Continue” to be directed to our Secure Payment Site.
  • Click "View for your latest eBill Statement "
  • Click on “View”
     

Payments

How to Pay

  1. Log into Tigerweb
  2. Click "Bursar's Office"
  3. Click "Pay My Fees"
  4. Click "Continue" to be directed to our secure payment site
  5. Click "Make payment"
     

How to View Student Account

Instructions for students who want to view their student account and/or Pay:

  1. Log into TigerWeb
  2. Click "Bursar's Office"
  3. Click "Pay My Fees"
  4. Click "Student"
  5. Click “Student Account”
  6. Click “View Student Account / Pay My Fees”
  7. Select the term you are registered in and click “Submit”
  8. Review all of the steps at the top of the page and any authorized financial aid details, or click “Pay Now” to make your payment in full.
  9. Click the “Continue” button to be directed to the Secure Payment Site.
  10. Click “Make Payment” to make your payment in full.

Payment Definitions

  • Pay Online via Webcheck: Use your checking or savings account to pay Online. A confirmation page of your Online payment can be printed for your records.
  • Deferred Fee Payment Plan (not available in Summer): To take advantage of the Deferred Fee Payment Plan you MUST enroll in the plan online or in person before making your first payment. All payments can also be paid Online or at any Chattanooga State campus.  Chattanooga State offers an easy payment plan of three installments during the semester.  One-half (50%) of all the fees are due at the time of registration, 25% is due 30 days later, and the final payment is due 30 days after the second payment. There is a $25 initial setup fee and a late fee of $25 for each late payment.  The payment due dates will be published each semester via the Bursar's Web site.
     
  • Payment by Check via Mail: Payments by mail must be received in the Bursar's Office no later than the payment due date, regardless of postmark date. Do not send cash, and please include your name and your Student ID number or Social Security number on your check.

    Checks should be made payable and mailed to:
    Chattanooga State Community College, c\o Bursar's Office, 4501 Amnicola Hwy., Chattanooga, TN 37406.
     
  • Pay By Drop Box: Check and Cash Payments for the Exact Amount Due may be left in the Drop Box located outside the Bursar's Office in the Student Center.  Envelopes for the Drop Box are provided in this area.  Payments will be receipted into student's account within 24 hours.
     
  • Fee Waivers:  Fee waivers must be presented at the time of payment. All students, as well as Financial Aid students, must turn any waivers in by the Census date. The Bursar's calendar and Fee Waiver deadline dates are listed on https://chattanoogastate.edu/financia

Refunds

Fee adjustments will be processed beginning approximately two weeks after the end of each refund period. It takes several weeks to process all the fee adjustments. The college will deduct from proposed refunds any amount owed by the student to the college.

The result of the fee adjustment for students who receive financial aid may be returned to the financial aid program and/or applied to the balances owed to the college.

Students must withdraw from all classes on or before the Refund Deadline Dates as noted on the Fee Adjustment tables, to be eligible for a fee adjustment. Fee adjustments for sessions other than Full Term will be prorated per TBR policy.

Tuition refunds will be processed back to the credit or debit card used to pay a student’s tuition and fees and/or past due debt. This will override any ACH profile that may be set up as a direct deposit (eRefund) account. If the original payment was made with cash, check, or money order, the refund will continue to be processed via direct deposit (eRefund, if set up) or check.

Please note, this does not include financial aid refunds.

Note: The Refund Deadline Dates as noted on the Fee Adjustment tables are subject to change at any time prior to or during an academic term, due to emergencies or causes beyond the reasonable control of the institution...including severe weather, loss of utility services, or by order of federal or state agencies.

Note: In order to receive your refund in a timely manner, please notify Admissions or the Registrar of any address/mailing changes.
 


Refund Deadlines & Adjustment Dates


Refund Options

As soon as refunds are released, they may be disbursed to you in either of the following ways

  • Check - All checks are mailed to the mailing address on your Chattanooga State student account.
     
  • eRefunds - a direct deposit to your bank account. (Students will be notified via email when their eRefund has been processed.)
  • Log into your Tigerweb
  • Click to enter into TigerWeb Self-Service
  • Click Log into Self Service Banner
  • Click Pay My Fees
  • Click “Continue” to be directed to our Secure Payment Site.
  • Click on “Refunds”
  • Click on “Set up Account”.
  • Enter required information.
  • Click “Continue”
  • Click checkbox “I Agree” to allow Chattanooga State to direct deposit funds to your bank account.
  • Click “Continue”
     

Refund Policies

Excerpt from TBR Guideline #B-060. (Non-refundable fees are listed on the Bursar's website.)

  1. Refunds are 100% for courses canceled by the institution.
     
  2. Changes in courses involving the adding and dropping of equal numbers of Student Credit Hours (SCH's) for the same term at the same time require no refund or assessment of additional maintenance fees, unless the dropping and adding involves TN eCampus courses. The change of course fee would be applicable.
     
  3. The fee adjustment for withdrawals or drops during regular terms (fall and spring) is 75% from the first day of classes through the fourteenth calendar day of classes and then reduced to 25% for a period of time which extends 25% of the length of the term. When the first day of the academic term falls on a Saturday, the 100% refund period is extended through the weekend until the following Monday morning (12:01 a.m). There is no fee adjustment after the 25% period ends. Dropping or withdrawing from classes during either the 75% or the 25% fee adjustment period will result in a fee adjustment of assessed maintenance fees based on the total credit hours of the final student enrollment.
     
  4. For summer sessions and other short terms, the 75% fee adjustment period and the 25% fee adjustment period will extend a length of time which is the same proportion of the term as the 75% and 25% periods are of the regular terms.
     
  5. The fee adjustment is calculated as the difference between (1) the per credit hour cost of originally enrolled hours and (2) the per credit hour cost of the courses at final enrollment after adjustments have been applied for all courses dropped. Adjustments are calculated at the full per credit hour rate less the fee adjustment credit at the applicable fee adjustment percentage (regardless of the original number of hours enrolled). Not all drops/withdrawals will result in a fee adjustment.