TigerAlert

TigerAlert: Current employees & students were sent a unique text message from the College to reactivate your account. More info: Tiger.fyi/reactivate.

Click for More Info

Cyber Incident FAQ

This page will continue to be updated as new information becomes available. Last updated: May 12, 9:54 AM.

The College is actively working with law enforcement and a cyber forensics vendor to continue to investigate the cyber incident. At this time, we are following the recommendation of law enforcement and cannot release specific details regarding the nature and scope of the incident. We understand that this may create uncertainty, and we appreciate your patience and understanding as we work towards a resolution.
 
We are working closely with TBR—The College System of Tennessee, the State of Tennessee Attorney General’s Office, our forensics and cyber protection vendor/s, and other appropriate agencies to accomplish a successful recovery. We want to assure our students, faculty, staff, and community that we are taking measures to protect our systems and data in an effort to mitigate future incidents.
 
We apologize for any inconvenience this incident may have caused, and we are committed to keeping you informed as we continue to investigate and recover. We encourage you to remain vigilant and follow best practices to protect your personal information. Please refer to this webpage and our evolving FAQ below for more information and updates about this incident.

Thank you for your continued patience and support as we work through this challenging situation.

Return to Cyber Incident Operational Updates Page

What happened in the cyber incident?

We are currently investigating the incident and working with our cyber forensics team and law enforcement to determine the nature and scope of the incident. We will provide updates as more information becomes available, but please recognize that we are following the recommendation of law enforcement and cannot release specific details regarding the nature and scope of the incident at this time.

Was my personal information compromised in the cyber incident?

We are still assessing the situation and do not have enough information at this time to determine whether any personal information was compromised. We recommend taking precautionary measures such as monitoring your credit report and account statements for suspicious activity.

What is the College doing to prevent future incidents?

We take the security of our systems and data very seriously and are implementing additional measures in an effort to prevent future incidents. This includes working with a forensics and cyber protection vendor and other appropriate agencies.

What should I do if I suspect my personal information has been compromised?

We recommend contacting one of the major credit bureaus to place a fraud alert on your credit file and monitoring your credit report and account statements for suspicious activity. Under U.S. law, consumers are entitled to one free credit report annually from each of the three major credit reporting bureaus - Equifax, Experian, and TransUnion. The website to order your free credit report is www.annualcreditreport.com (http://www.annualcreditreport.com/ (http://www.annualcreditreport.com/) ), and the toll-free phone number to call is 1-877-322-8228. You may also contact the three major credit bureaus directly to request a free copy of your credit report: 

How can I stay updated on the incident?

We will provide updates on the incident on this webpage. 

What law enforcement is Chattanooga State working with on the Cyber Incident?

The FBI's Cyber Division