Position Detail

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Institutional Work Study (IWS)

Department: Library Services
Supervisor: Andrea Kincaid
Department Contact: 423-697-2685
Positions: 4
Status: Open

Position Description

Position Summary
  • Institutional Work Study (IWS)
Typical Duties and Responsibilities

Greet and assist students, faculty, staff, and community patrons with library, technology, directional and campus
questions at the library Service Desk
Assist with copying, scanning, faxing, and printing and monitor paper supplies for copiers and printers and refill as
needed
Regular cleaning of tables, keyboards, mice and monitors
Answer service desk phones and assist patrons with questions or refer to appropriate department
Help gather statistics on patron services provided daily
Report escalated technology/customer service issues to the appropriate library staff member
Assist with library events and displays
questions at the library Service Desk Assist with copying, scanning, faxing, and printing and monitor paper supplies for copiers and printers and refill as needed Regular cleaning of tables, keyboards, mice and monitors Answer service desk phones and assist patrons with questions or refer to appropriate department Help gather statistics on patron services provided daily Report escalated technology/customer service issues to the appropriate library staff member Assist with library events and displays

Required Qualifications

Familiar with libraries and their mission Passion for customer service, i.e., assisting students, faculty, staff with library and campus questions Experience with Windows, internet browsers and Microsoft Office for the three main applications: Word, Excel and PowerPoint Familiar with TigerWeb Self-Service (Banner), eLearn, TigerMail, the Chattanooga State website, and the Library website

Work Experience

No work experience required, but preference may be given to those with customer service experience.

Preferred Qualifications

Customer service experience Familiar with Google applications, Mac products, mobile phones and tablets

Physical Requirements/Working Conditions

Must be able to routinely lift boxes weighing 10-15 pounds, push heavy book trucks, lift books above head, read and understand decimal numbers, bend, stoop, and stretch Must not have asthma or back problems and must be able to tolerate repetitious tasks and work well with others

Knowledge, Skills, Abilities, and Work Characteristics

Must have good work ethic Must be positive and friendly Must have excellent communication skills Must be dependable