This course guides students through the guest cy-cle clarifying the key operational issues involved in achieving guest satisfaction, emphasizing both technical and service issues. Students obtain an in-depth look at management of the front office and how this department interacts with other hotel departments to create a mem-orable guest experience. Topics include: human resource management, business forecasting, revenue management, and budget planning. Students will have an opportunity to take the AHLEI certificate exam for this course. (3 credit hours)
Thursday 5:30-8:10 (CRN:82305)