Academic Help | Chattanooga State Community College

Academic Help

Completing a college degree is not easy! Whether you would like support with a specific class or general college skills, there are many campus tools to help you succeed:

  • Free tutoring can help you achieve your best in reading/writing, math, science, and other academic subjects. (link TBD by Student Support FOC Committee – will include pages for writing and math centers, plus division-specific tutoring)
  • The Student Support Center offers strategies for testing, studying, time management, and other important skills. The Center also provides free personal counseling and services for veterans.
  • Research help is available for any assignment, at any stage of the research process.
  • Disability Support Services assists students who may need accommodations to ensure equal learning opportunities.
  • The BOSS Program is a great opportunity for underrepresented students seeking academic help and community in leadership and learning.
  • Student Tech Support can assist with website, computer/device, or log-in issues that may prevent you from completing assignments.

Common Questions:

What does an advisor do and how can I find mine?

An advisor will guide you through degree plan and transfer options, helping ensure you graduate on time and register for classes that meet degree requirements. Advisors also help add/drop classes, refer you to campus resources for assistance, and discuss your post-graduation goals. Your advisor is noted in TigerTracks (log in using TigerWeb with the same ID and password, and look at the top right corner. Your advisor’s name is listed there.)


How do I add or drop a class?

Before making any changes to your schedule, please talk to your advisor, as there are deadlines that can affect degree progress and financial aid benefits.


How do I contact my professor?

Your professor is here to help you inside and outside the classroom. The best methods for contacting your professor outside of class are by eLearn email or during posted office hours. Office hours are typically listed on the official course syllabus and/or in eLearn. Though these hours can function as “drop in” periods for students, emailing to confirm an appointment in advance is still recommended to guarantee your professor is not already in a meeting.


What if I don’t understand my professor’s teaching?

What happens in the classroom is important, but don’t be afraid to talk to your professor one-on-one outside of class, too. Sometimes assignments or content that are confusing when explained to the entire class are more easily understood individually. Email your professor to request an office appointment, politely explaining what you’re struggling with in the class. If the course is entirely online or you are not able to make it to campus during available office hours, you can request a phone conversation. Professors appreciate students who reach out and take charge of their learning!


What if my professor doesn’t answer emails?

An appropriate window for email response is typically 48 hours on weekdays (weekend and evening responses are not common). If, after that amount of time, you still have not received a reply, try:

  • Making sure you’re using the eLearn Classlist tool for email, not a personal address. (Once inside eLearn, select the appropriate course. Click on the Tools tab, then Classlist. When you click on your professor’s name, a new email will open.)
  • Checking the syllabus and eLearn Course Content to confirm your question has not been answered there. Some professors do not reply if they already provided the same information elsewhere.
  • Following up your original email with another, respectfully explaining that you are concerned by the lack of response and would like to set up an in-person office appointment (or phone conversation) if possible.

As a last resort, it may be appropriate to contact the administrative assistant of the department and explain the situation. Throughout any part of this process, it’s best to be polite. Though it’s frustrating to feel you are not being heard or answered, perceived disrespect may become a bigger issue.


What can I do if I feel nervous talking in class?

Speaking up in front of strangers can be intimidating! Still, engaging with peers and professors is a natural part of the college experience (and will build important skills for your career, too).  To help with anxiety in class, remember:

  • You are not alone. Your peers are often experiencing the same feelings: fear of looking “stupid,” fear of being judged, or general anxiety interacting with strangers. For the semester, though, you are all partners in learning important material and building skills together – so try bravely investing in that process. It will be messy, awkward, and scary sometimes, but most worthwhile pursuits are and you will certainly not be alone in the journey. Speaking up, even if you’re nervous, can help others find that courage, too.
  • You have something unique to contribute. The ideas or questions you share in class, whether with a small group or the entire room, may be what helps another student understand the material better or see a new perspective. It can also help your professor know what needs better explanation or more practice. Your voice is valuable.
  • Preparation can reduce anxiety. Completing assigned homework/readings and reviewing material in eLearn prior to class are important so you can attend at your best. Taking advantage of tutoring outside of class is also a great way to boost comprehension and confidence.
  • Your professor can help. You may not be able to go an entire semester without doing group work or asking questions aloud, but most professors will work with you to find ways of demonstrating participation that feel supportive and respectful.

If you believe your nervousness is part of a larger anxiety or depression issue, Student Support Services provides free personal counseling and can refer you to additional resources.